Payments: Online payments will be made through Paypal.
UK postage: Your glass will be beautifully and carefully packaged and will be sent within seven working days from placing your order. Personalised and bespoke items may take a little longer. Parcels are sent 1st class royal mail or with a courier depending on the value and weight of the parcel. Postage is £4.50 per order.
Free postage for orders over £100
If you need a gift in a hurry please do contact Wendy and she may be able to post items the same day.
If you order is a gift which you would like sent direct to the recipient please let Wendy know and she can write a little message on a gift tag.
Returns and refunds: Wendy will exchange or refund any items you are not happy with. Goods are to be returned in original and unused condition within seven days of receipt of goods. Please contact Wendy prior to returning your parcel and please ask for proof of postage from your post office.
If an item is damaged, please inform Wendy within 24 hours of delivery to arrange for a replacement or refund.
Bespoke/made to order items are not returnable unless faulty.